Our measures

Despite the measures taken by the government, you can stay carefree at Hotel Eindhoven. Your safety and health, and that of our staff, are central to this. On this page we would like to inform you further about our working methods. We ask you to take into account our adapted measures to guarantee your health and that of our employees. We hope to welcome you soon for a safe and secure stay at Hotel Eindhoven!

General

  • You don't need to wear a face mask or keep a distance of 1.5 meters from others.
  • Our staff have received instructions on how to act under Corona.
  • There are additional protocols for cleaning and hygiene.
  • The hotel, restaurants, meeting rooms and sports center are open to hotel guests and external guests.

Arrival at the hotel

  • Check-in is possible from 15.00 hours. Check-out till 12.00 hours.
  • The entrance of the hotel is on the motorway side, by the pond next to the large advertising column. Upon arrival at the car park, drive straight ahead under the canopy and past Jacks Casino to the right. You will find ample parking space here.
  • Payment at the hotel reception is only allowed by debit or credit card. We do not accept cash for your and our safety.
  • We like to welcome you personally and we are open for questions.
  • In the lobby you have the opportunity to clean your hands after your trip.
  • Our reception is open 24 hours.

Food & drink

  • Our restaurant and hotel bar are open for hotel guests and external guests. 
  • The breakfast buffet is from Monday to Friday from 6:30 - 10:30 hours. You can choose from various time slots of one hour with an arrival time between 6:30 - 10:00 hour. On Saturday and Sunday, the breakfast buffet is from 7:30 - 11:30 hours. Here too you can choose from various time slots of one hour arriving between 7:30 - 11:00 hours. 
  • Brasserie Martinus is open from 11:00 - 22:30 hours. Here you are welcome for a delicious lunch and dinner
  • OZZO Food & Drinks is open for dinner Monday - Thursday from 16:00 - 01:00. On Friday - Saturday from 15:00 - 01:00 hours. On Sundays OZZO Food & Drinks is only open for drinks and snacks. For dinner we would like to refer you to Brasserie Martinus.
  • You are also welcome on Saturdays from 17:00 - 21:00 hours in restaurant Het Buffet for a family dinner buffet. The dinner buffet has a maximum duration of 2,5 hours. 
  • You are welcome back every Sunday from 12:30 - 15:00 hours for a Lazy Sunday Brunch at The Buffet restaurant. 
  • You may also choose from the Room Service menu untill 22:30 hours. There is a surcharge of € 12.50 for room service. 
  • During breakfast, lunch and dinner you can also use our take away options at Moes de Pom. Here you will find, among other things, sandwiches, soups, salads, meals and pizzas.

Fitness & pool

  • The swimming pool and fitness of Toucan Sportsclub are open. You can find the opening hours of the swimming pool and fitness here.

Meetings & Events

  • For current measures for meetings & events, we kindly ask you to contact the Groups & Events team.

Testing for access

If you want to be tested, please schedule an appointment at www.testenvoortoegang.nl. There is a test location in our car park that you can select as your location.


 

Safe and comfortable

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Follow indicated hygiene measures
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Payment only possible with pin or credit card.

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase over 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception.

With hospitable regards,

The Van der Valk family


 

Frequently asked questions


Can Van der Valk be open as a hotel?
Yes, according to government guidelines it is allowed to be open as a hotel.

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have strict measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.

As a hotel guest, can I use the restaurant facilities?
Yes, our restaurants are open.

Is it possible to order room service?
Yes, you can order room service.

Is it possible to use facilities such as renting an (electric) bicycle at the hotel?
Yes, this is possible. The hotel is located in the green heart of the Genneper Parks, which are definitely worth a bicycle tour. Our bike rental is ideal for a day of exploring the area.

Can I cancel or change my booking?
You can cancel or change your booking free of charge until 12:00 on the day of arrival. If the cancellation is made after 12:00, 100% of the reservation value of the first night will be charged. In the case of a non-refundable booking, you cannot cancel / change your booking for free. Full costs will be charged if you cancel or change this booking.

Can I change my booking on the day of arrival if I have a cold or cough?
Do you have a cold, such as a cold, runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel. Of course we will think along with you in the form of a suitable solution.